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New Contributor
Posts: 3
Registered: ‎03-19-2014
My Device: blackberry 9930
My Carrier: Tmobile
Accepted Solution

Disabled phone?

The CAPS lock would stick very frequently and this morning in must have been stuck when I tried to enter my password to unlock my phone.  I kept trying, but eventually I used up all of my 10 attempts. Now the phone has a white screen and will not do anything, even when I remove and reinstall the battery.  How do I fix this, and the CAPS sticking problem?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Disabled phone?

If you're not getting anything, even after a battery pull, you'll need to reload your OS. You can do this with BlackBerry Desktop Software. Once your phone has been recognized by BDS, click Device>Backup and do a backup then click Device>Restore and restore that backup to your phone.

 

 

I hope that helps you.  :smileyhappy:


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New Contributor
Posts: 3
Registered: ‎03-19-2014
My Device: blackberry 9930
My Carrier: Tmobile

Re: Disabled phone?

Thank you, I think the device did it after relaoding a few times, but lost all contacts. Hope I can get them back from my cell provider or Blackberry Device mgr