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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: ERROR 507

Do the following step by step.

 

  1. Download and install Blackberry Desktop Software v 4.7. You can get it here
  2. Go to this link Blackberry OS FAQ and find your wireless provider from the list and find your device model on the wireless provider's site. Download the device software (handheld operating system to your desktop computer) and install it on your desktop computer.
  3. Connect your device to your deskop computer via USB-cord
  4. Run Blackberry Desktop Manager, when it is started, click on "Application loader" icon at the top left corner of Blackberry Desktop Manager window. And go step by step offered by Application Loader.


 

 

 

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Contributor
Anita
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: ERROR 507

I have the pin(which was underneath the battery) to my device. Updating to 4.7 will give me the password?

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Contributor
Anita
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: ERROR 507

just omit that last message response....here is where the problem is

 

In the desktop manager

double click application loader'

click start

a new box opens asking for a pin(a drop down box where a pin should already be) nothing is there

then there is a password option box(I never set up a password for this device)

I can't move on to the next step without inputting these

I have the desktop software installed already

at the bottom of the desktop manager where it says device connected pin:none, this is the issue i'm guessing

I need help with this.

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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: ERROR 507

[ Edited ]
Your device does not respond on BB Desktop Manager request.

Your device is accessible for a very short period of time, when your device is just turned on.

 

Do the following steps:

 

Step #1: Make sure your BlackBerry IS NOT connected to your computer. Locate and Open the App Loader application. You won't have a shortcut to this program on your start menu. You need to locate it manually. Open your file browser, go to your C Drive (operating system drive) and navigate your way through the folders to Program Files > Common Files >Research In Motion > AppLoader.  Once you are in the AppLoader directory, double click on the Loader application shortcut. Once Loader opens, you can click Next  and then proceed to Step #2. As you may have noticed, we skip Desktop Manager altogether. 

 

Step 1: Browse your way into the AppLoader Directory, and Open the Loader Application

 

The Loader Homescreen. You can Click Next to Continue

 

After you click next, Loader Waits for you to Connect the Device.
Proceed to Step #2

 

Step #2: We need to connect the BlackBerry to the Computer via USB cable. But here's where the tricky part comes in with the Nuked BlackBerry. Do you see in the image above where it says COM1? What we want to do is plug in the BlackBerry, and when COM1 switches to say USB-PIN:UNKNOWN we immediately click Next. This catches the BlackBerry and takes it out of the constant reboot cycle and allows you to then reload the Operating System.

Tip: The USB-PIN:UNKNOWN option will display for a few seconds when the BlackBerry is first connected/flashing its LED in red. With a Nuked BlackBerry,  That occurs when the device is in the initial start-up part of it's reboot sequence. The easiest way to get that to happen (vs. waiting for that step in the reboot sequence where you have a tenth of a second to hit Next before you lose your chance) is to simply pull the battery from the BlackBerry. With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick still, but using this method you are in control of the timing. From there you can put the battery back in and battery cover back on (Make Sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).

** If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four tries.  

 

Connect Your BlackBerry via USB. Click NEXT as Soon as USB:UNKNOWN Appears

 

Tip: With Battery Out, Connect BlackBerry to USB.
This will give you more control in nailing the timing of
connecting Next while USB:UNKOWN displays

 

Step #3: With your BlackBerry now out of the permanent reboot sequence, you are essentially in the clear and well on your way to having your BlackBerry up and running again. Choose the options you want to install on your BlackBerry (BrickBreaker, BlackBerry Messenger, BlackBerry Maps, etc.), click next, then approve the installation by clicking "Finish." Sit back and relax while the BlackBerry does its thing. It'll take some time and go through a number of screens but eventually you will reach my favorite "The loading operation was successful" screen. Your BlackBerry will reboot itself at this point and it will take a LONG time to reboot (10 - 15 minutes or so). You can unplug it from the USB (it's not connected while rebooting) and just continue to sit back and wait. Get scared, but not too scared...it will eventually boot up. 

 

Select the OS options you want to install

 

Approve the Operating System Installalation Options

 

Sit back and relax and let the installer do its thing

 

Installation Complete! Just sit back and let your BlackBerry Reboot

 

Step #4: That's it! You are done. Brand New BlackBerry. With your BlackBerry no longer Nuked, you can run through the Set Up Wizard (set the date/time/fonts, etc.) and from there you WILL NOW BE ABLE TO connect to the BlackBerry Desktop Manager software. Hopefully you occasionally back up your data and can now use Desktop Manager's restore function to load up your backed up data. If not, hopefully you have your contacts all synced to Outlook so you can reload your Address book from there. Once that's done, it's time to install all your favorite apps again! I'd recommend starting with the CrackBerry.com Launcher (visit http://wap.crackberry.com on your BlackBerry's browser to download it!). Happy BlackBerrying! 

 

the instruction and images are taken from here

 

Message Edited by tbilisoft on 05-01-2009 06:57 PM
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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: ERROR 507

Did these steps help you to resolve your problem ?
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Contributor
Anita
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: ERROR 507

it never switches to unknown, it stays as COM3, and it comes back saying a conncetion to this device could not be established. Once I plug the device in the light turns red then the battery icon appears on the screen. I plugged in the device when it gets to the COM3 screen.
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Contributor
Anita
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: ERROR 507

my device is not being recognized
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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: ERROR 507

Anita,

 

take your device to the nearest repair shop/service center to resolve this issue.

 

There is nothing broken inside of your blackberry. There is just a wrong information written on the device memory.

 

Unfortunately all our attempts to resolve this were not successfull.

 

take your device to the nearest repair shop/service center to resolve this issue.

 

They will reset your device and write the proper OS on the device.

 

 

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Contributor
Anita
Posts: 15
Registered: ‎01-03-2009
My Device: Not Specified

Re: ERROR 507

I will have to send it off, dont have a repair shop in Tupelo MS....thanks for all of your help any....by the way how can this happen soo quickly, I just got this phone this past Monday???
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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: ERROR 507

As far as I understand from your explanation, Anita, it happened because the OS upgrading process was terminated unexpectedly. And it caused the problem.

 

Because part of operating sytem was written in the memory but the rest of important system files were not written into device memory.

 

And this partial operating system install cannot allow your device to start properly.

 

I am sorry that I could not help you with this issue, Anita.

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