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adurval
Posts: 1
Registered: ‎10-29-2012
My Device: 8520
My Carrier: Optimus

Email setup is missing

[ Edited ]

Hi!

 

 

How can I recover the email set up in the setup menu?

I only have the setup wizard, the WI-FI set up  and the Bluetooth set up.

I have already reset to factory defaults without success.

My mobile is Curve 8520 with OS V5.0.0.681

 

Thanks!

 

Antonio

 

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JSanders
Posts: 82,941
Likes: 22,685
Solutions: 5,841
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Email setup is missing

Your reset to factory likely deleted the email setup.

 

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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