10-19-2013 09:03 AM
I have forgot my Blackberry ID password so I cannot access apps. I have tried resetting the password but the username (which is my email) is unvalid. I am completly stuck and really want to download BBM. I have a Blackberry Curve 9380. Any help appriciated thanks.
10-19-2013 12:35 PM
Welcome to BlackBerry Support Forums
Please Check those Knowledge Base and try to reset your BlackBerry ID password.
KB26361 : How to change or reset a BlackBerry ID password.
KB28685 : How to reset the BlackBerry ID password using the password recovery question.
KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.
KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.
VIA | prince2012
10-19-2013 03:16 PM
Thanks for your reply josuefunes. None of the links have sadly not helped. I cannot access the email address used as my BBID and do not currently know the password. Is the only way forward to delete the BBID and if so how? Thanks for your help Kikat
10-19-2013 06:49 PM
Hey Kikat try to access this link
You must remember though is your email address...
Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
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10-19-2013 08:05 PM
Here is some rather more complete information for your unfortunate situation.
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you.
Cheers, and Good Luck!