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New Contributor
shahrukh_94
Posts: 6
Registered: ‎01-28-2014
My Device: BlackBerry 8830 world edition

I have update my blackberry 8830, after updation some applications are deleted.

I have update my BlackBerry 8830 world edition, after updation is complete, some applications like browser, maps and other applications are removed. i have set my menu to show all but these apps are also not shown in hidden. but when i see in applications these apps are there but not coming in my menu, how im gonna use these apps now? please reply.

 

Thanks!

Shahrukh

Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: I have update my blackberry 8830, after updation some applications are deleted.

Hi..

 

can you try to hard reset the device once .. 

 

thanks

 

Please update the result after applied..

Thanks
New Contributor
shahrukh_94
Posts: 6
Registered: ‎01-28-2014
My Device: BlackBerry 8830 world edition

Re: I have update my blackberry 8830, after updation some applications are deleted.

i have reset my device but issue is same. :smileysad:

Super Contributor
sameer_it17
Posts: 461
Registered: ‎11-19-2013
My Device: BB Z10

Re: I have update my blackberry 8830, after updation some applications are deleted.

Try to find the missing softwares from the BB world. IF not , If you have BB desktop manager then take the Backup and then re-install the device OS  and then restore the data back into it.

 

Thanks.. 

Please update the result after applied..

Thanks
New Contributor
shahrukh_94
Posts: 6
Registered: ‎01-28-2014
My Device: BlackBerry 8830 world edition

Re: I have update my blackberry 8830, after updation some applications are deleted.

how to re-install BB OS?

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I have update my blackberry 8830, after updation some applications are deleted.

Hello,

The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

 



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
shahrukh_94
Posts: 6
Registered: ‎01-28-2014
My Device: BlackBerry 8830 world edition

Re: I have update my blackberry 8830, after updation some applications are deleted.

im not that lucky. In PAKISTAN all mobile carrier does not support BB 8830. :smileysad: 

btw thanks alot. 

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: I have update my blackberry 8830, after updation some applications are deleted.

There is no restriction to use OS packages only from your own carrier, nor from your own country. You can use any OS package from any carrier, as long as it's for an 8830. The process above allows you to do so, especially step 5.

However, do be aware that if your specific carrier network does not support your specific model BB for automatic HRT population and Service Book delivery, then you will be unable to use any BB-proprietary services (email, BBM, etc.).

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code