Other BlackBerry® Smartphones

[yamane]

Hi,

I´m trying update my BB Bold, so I access:

http://na.blackberry.com/eng/update/

I click in "Check for update".

Application Loader is loaded, ask for my PIN Password, but when it try to search update I get a error message:

"Error in service connection . Check your internet connection and try again later"

I trying 3 months! And my internet connection is OK.

Anyone know what I can do?

Best regards,

Renato S. Yamane

[Bifocals]

Hi and welcome to the forums!

Go to Options, about. Your version will look like 4.x.x.xxx.

What version are you trying to update to?

When you download upgrade software, do not start the desktop manager.

Most importantly, do not have the BB plugged in until you are actually ready to

run the application loader.

At the point of download, select save file to disk, do not execute it.

Download the software to a known directory on the PC. After the load is complete,

then click on the self executing file. The file will install into the correct directories

for the application loader to find.

Start the DM, plug in the BB and upgrade.

Thanks,

Bifocals

[yamane]

Hi Bifocals!

I'm trying search for a update, and not upgrade from a file.

Please, take a look at:

http://na.blackberry.com/eng/update/ (open it in IExplorer and not in Firefox).

When I click in "check for update" (in this link above), App Loader is loaded but it show me an error messsage about internet conection problem (but my internet conection is OK).

And I 'm using:
BB Desktop Manager 4.6.0.17
BB Device Manager 4.3.1.15
App Loader 4.7.0.34

[Bifocals]

Hi,

And who is your carrier?

Thanks,

Bifocals

[yamane]

Claro Brazil

www.claro.com.br

Best regards,

Renato

[Bifocals]

Hi,

Sorry that link didn't do me any good, no Habla!

What is the latest version of Bold software that is offered by the carrier?

AT&T lists v4.0.0.157.

I am trying to determine if there is in fact an update available for your phone.

Thanks,

Bifocals

[yamane]

I really don't know how can I found the last release update to my BB Bold, from my carrier.

Blackberry website is really confuse.

In Dec/12/2008 I receive a mail from @upgrade.blackberry.com saying that a new release is available to me, and saying that just necessary go to http://www.blackberry.com/go/softwareupgrades

But... When I click over "Check update" I receive a message with "Internet conection problem".

Best regards,

Renato

[Bifocals]

Hi,

Ok that took a bit!
Claro Brazil 8800 software can be downloaded at this link.

I don't know why you can't access the OTA link, but you can download the

software and install it with the desktop manager.

Thanks,

Bifocals

---

https://www.blackberry.com/Downloads/browseSoftware.do

[yamane]

No... It can't :-(

Try select "Blackberry 8800 smartphone" and click in "Send / Enviar" button.

None download link is showed.

Best regards,

Renato

[yamane]

Now, is worst

Link is removed: https://www.blackberry.com/Downloads/browseSoftware.do

Anyone know how can I download last BB Software to my Bold (CLARO BRAZIL Carrier)?

Best regards,

Renato