Other BlackBerry® Smartphones

[LegendaryKA8]

He there. I know I posted a similar topic in the past, but here's my situation. I managed to get MMS working on my old 8800, and could both send and receive MMS messages. However, that 8800 unfortunately took a dunk in the drink and had to be replaced. I found another used 8800, also on the AT&T network. However, this phone seems to have MMS capability completely disabled. I cannot receive messages from other phones, nor do I have the option to send them out... I don't even have the MMS option in the Options menu like my old phone did. I know the capability could definitely be locked on some of these phones, but does anyone have any ideas how to unlock it?

[JSanders Resident Expert]

More than likely it is a service book issue.

On your BlackBerry device, go to:

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.