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New Developer
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badg0003
Posts: 5
Registered: 12-10-2009

Mouse cursor not visible

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02-09-2010 03:43 PM

On the 8800, the mouse cursor disappears when I scroll over content or links. Is there a way to enable this?

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BlackBerry Technical Advisor
BlackBerry Technical Advisor
Dr_Palto
Posts: 1,074
Registered: 01-25-2010
My Carrier: Rogers

Re: Mouse cursor not visible

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02-16-2010 02:08 PM

Hi,

 

In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.

Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.

Link: http://www.blackberry.com/btsc/KB14058

Test the BlackBerry smartphone and proceed with a selective restore as outlined below.

Link: http://www.blackberry.com/btsc/KB10339

Thank you


-DrP


 


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