10-27-2012 02:01 PM - last edited on 10-27-2012 03:12 PM by Chronos
I have purchased new blackberry 9380 smartphone in NAGPUR dated 10 .Oct.12 (Maharashtra,INDIA) i have used the hand set for 5 days, but on 6th day my phone is switched off automatically. Am tried to charged the phone for long time but the phone is not switched on after that on 15 .Oct.12 i visited to your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD. they also tried to ON the phone but it cant switch ON,then they kept my entire BOX of Phone i.e. Smartphone with ORGINAL INCOICE they told that since u buy the phone within a week , as per our terms & conditions of BLACKBERRY your ENTIRE PHONE will get replaced within 3 working days ie. on 18.Oct.12 & give a call to your contact Number.
Now today when i visited again to your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD,they told that your Smartphone will not get replaced because the company has rejected your request for replacing the smartphone.when i asked the question why they havent give me a proper reply & harshely told that u wait for atlest 2 months to get repaired your Smartphone 7 told that if you have any query then contact to our customer care helpline & dont visit here.
Sir/ Madam am requesting you to please solve my problem so that i can get my NEW SMARTPHONE at earlist & again am requesting that the staff of your authorised service centre namely COWMEN INFORMATION TECHNOLOGIES PVT.LTD is not professional they havent have knowledge of Blackberry phone & there behaviour is so rude that you cannot imagin .
IF MY PROBLEM IS NOT GET SOLVED AT EARLIST THEN I launched the complaint against CUNSOMER COURT AGAINST BLACKBERRY / COWMEN INFORMATION TECHNOLOGIES PVT.LTD
<Personal Content Removed>
11-09-2012 08:52 AM
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