Other BlackBerry® Smartphones

[betsyarehart]

I purchased a Playbook a week ago, have tried three times to do the initial download which I guess has to happen before you can do anything else with it. I was following instructions correctly to the best of my knowledge but everytime it says "download failed." I am very concerned that I register my new Playbook in time to get the warranty. I use a local ISP, DSL connection.

[ignites]

do you have wifi? You must have wifi connection to set up your BlackBerry PlayBook

[betsyarehart]

Yes I do. We did get the BB connected to our WiFi, with some difficulty. It was after that that the download attempts failed.  Those seemed to take a few hours (?) then each time got a message it failed

[ignites]

It should not take 2 hrs.. At most 15 minutes.. Ur internet connection is probably too slow to do the setup. You may want to try setting up via desktop manager or trying to use another wifi spot. Note do not use any wifi hotspot where u will be requierd browser to login it will not work and u will need to redo it via desktop manager