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New Contributor
kiiiitcat
Posts: 5
Registered: ‎01-27-2013
My Device: BlackBerry Bold 9700
My Carrier: Globe
Accepted Solution

No Sound

Hi , this is the first time I'll be using BB Bold 9700 , but it seems that i don't have any ringing tones or any sounds at all whenever I receive calls and messages and either when I'm playing my mp3 , video player and setting my alarms .. Is there a way to fix this ?!?
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: No Sound

[ Edited ]

Have you tried doing a battery pull? If you have earphones, try to connect then remove them.  This may reset the audio, but try a battery pull first.

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New Contributor
kiiiitcat
Posts: 5
Registered: ‎01-27-2013
My Device: BlackBerry Bold 9700
My Carrier: Globe

Re: No Sound

I tried pulling out the battery for about a minute or two , I tried also plugging in my earphones to check if my mp3 and video will work and it is , but the sound for the calls and messages , notifications , either alarms , its just vibrating .. T.T
There's no changes after taking out again the earphones .. And I'm not really literate upon using my new BB Bold 9700 .. :smileysad:
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: No Sound

No problem.  I think you will have to change the options in the sound profile.  You're using a 9700 so i don't know if you're running OS5 or OS6 on your phone.  I provided both guides.

 

How to identify BlackBerry Device Software versions

http://helpblog.blackberry.com/2011/06/blackberry-device-software/

 

Change a sound profile - OS5

http://docs.blackberry.com/en/smartphone_users/deliverables/11298/Change_a_sound_profile_50_656026_1...

 

 

About ring tones, sounds, and alerts - OS6

http://docs.blackberry.com/en/smartphone_users/deliverables/23895/About_ring_tones_sounds_alerts_60_...

 

How to configure Sound and Alert profiles in BlackBerry 6

http://helpblog.blackberry.com/2011/03/blackberry-6-sounds-alerts/

 

Some more info with screenshots:

http://crackberry.com/blackberry-101-how-set-and-edit-your-sound-profiles

 

 

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New Contributor
kiiiitcat
Posts: 5
Registered: ‎01-27-2013
My Device: BlackBerry Bold 9700
My Carrier: Globe

Re: No Sound

I'll check on this then I'll give a feedback right away after .. I'll just have to be used on this things you've provided .. I'm not also sure how to check the OS of my BB Bold 9700 .. Many thanks and hugs .. :smileyhappy:
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: No Sound

No problem!  Take your time.  It will take a bit to look over the stuff.

I had to mess around with the profile setitngs to keep the dinging and ringing to a minimum :smileyhappy:

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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New Contributor
kiiiitcat
Posts: 5
Registered: ‎01-27-2013
My Device: BlackBerry Bold 9700
My Carrier: Globe

Re: No Sound

I followed your first link and as I've checked .. I have OS5 .. Let me follow the link for it .. :smileyhappy:
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Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: No Sound

Good deal.

OS5 screenshots and guide:
http://crackberry.com/blackberry-101-how-set-and-edit-your-sound-profiles

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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