Other BlackBerry® Smartphones

[bianchige]

Ciao,

do you know how to solve this problem, probably i set somethings wrong??

thanks to all

[urumilton]

Can you check how to add the contact, i think you miss some numbers on the contact.

What happens if you add the number to the address book from the call list, the next time the contact call you, you are receiving  the name and phone or not?  

[bianchige]

Thanks for your interest...

my contacts are ok on address book and if a look at call registry I found right name and tel type called my few second before.

The problem is only during callin is incoming... only phone number appears but without the right linked contact name...

furhermore... the problem is not for any call, sometime the name appears during calling  is caming... and sometimes for the same contact and the same tel numbers the right name is not showed-

This problem is showed on last 3 days and i hange my phone this morning but the problem remain... to be onest my IT office copy all set up from the old one to new phone.. so i'm convinced the problem is on set up. Probably i move something but i don't found how to solve now.

best regards

Gianenrico

[JSanders Resident Expert · Accepted solution]

There could be any one of three solutions... Try these:

1. Make sure you set your own country code at Phone Dialer Screen > Options > Smart dialing.

Set your country code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.

    * In the US, set this Country Code as "+1", and place your loca area code in the proper box (this normally the default setting in a new BB).


2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.

    * For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".


3. You may have "Content Protection" set on your Address Book.

Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.

[bianchige]

Ciao,

the second one solve my problem, i need to move from 10 to 13 digit for numbers.

thank to all

[JSanders Resident Expert]

Great, you are very welcome.