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New Contributor
Posts: 5
Registered: ‎11-21-2013
My Device: Blackberry 8310
My Carrier: fido

No internet connection on 8310 via Fido

8310 moved to fido. Voice/texting works. Internet cannot be accessed. All settings verified by Fido support. TCP parameters setup up correctly. What else could be done?

 

 

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: No internet connection on 8310 via Fido

Did you check with fido on what services do you have?

Let me know if this help.
New Contributor
Posts: 5
Registered: ‎11-21-2013
My Device: Blackberry 8310
My Carrier: fido

Re: No internet connection on 8310 via Fido

I Have all the services for access to the Internet but somehow the Blackberry needs additional parameters--but which ones Fido as not been able to determine. Thank you.

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: No internet connection on 8310 via Fido

first try those steps in the same sequence :

 

1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back

 

Good luck.

 

 

VIA |  Elite II

http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...

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New Contributor
Posts: 5
Registered: ‎11-21-2013
My Device: Blackberry 8310
My Carrier: fido

Re: No internet connection on 8310 via Fido

Thank you kindly. The 8310 does not appear to have these options but I will continue reviewing.

New Contributor
Posts: 5
Registered: ‎11-21-2013
My Device: Blackberry 8310
My Carrier: fido

Re: No internet connection on 8310 via Fido

Follow-up - observation that all the entries in the HRT are for the APN blackberry.net and the entry in the TCP for the APN is internet.fido.ca and the service is from Fido.  Thank you.

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: No internet connection on 8310 via Fido

Thank you!  mervinz

 

Welcome.

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"
Highlighted
New Contributor
Posts: 5
Registered: ‎11-21-2013
My Device: Blackberry 8310
My Carrier: fido

Re: No internet connection on 8310 via Fido

Problrm persists but will keep searching for a solution.