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New Member
Posts: 1
Registered: ‎07-03-2011
My Device: Style 9670
My Carrier: Sprint

No phone call/alert sounds after disconnecting bluetooth



I have a bluetooth device I use in my car when I drive to and from work. While connected, it works great with absolutely no issues. When I get to work, I simply turn off the bluetooth device and when I get back in the car to drive home, I turn it on and it reconnects perfectly. The problem I have is when I get home. After disconnecting my bluetooth (it does not matter if I turn off the device and then the bluetooth radio on the phone or vice versa), I will not hear alerts, phone calls, or other sounds. The phone receives the phone call because if I am looking at it, it will light up and the light will flash and then I could carry on with conversation as normal. Is this a problem anybody else is having? Is this a glitch in the phone or am I missing something obvious?


Also, to be up front, downloading an application to restart my phone after I disconnect my bluetooth is not an acceptable solution. I am still able to take my phone back to switch it if this will be a lingering issue. 


Thank you in advance for your advice and assistance; all my details are listed below. For the record, I am not confident I provided the proper number for OS version; please let me know if it is incorrect!






Device info


Your carrier: Sprint

Model info and OS version: BlackBerry 9670, 6.0 Bundle 2426 (v6.0.0.522, Platform


Apps and free space

File free before and after a battery remove/replace: 266387029 bytes

Did a battery pull fix your issue? Resetting battery is only way to restore sound.

Apps installed and their version if possible: BB System Software 6.0.0, BB App World, BB Application Center 6.0.0, BB Maps, BB Messenger, BB Podcasts, BB S/MIME Support 6.0.0, Browser 6.0.0, Calculator 6.0.0, Calendar 6.0.0, Clock 6.0.0, Contacts 6.0.0, Documents to Go 2.0005.096, DOD Root Certificates 6.0.0, Email Setup Application 6.11.0419, Facebook, File Explorer 6.0.0, Google Talk 2.5.69, Help, Home Screen 6.0.0, Media 6.0.0, MemoPad 6.0.0, Messages 6.0.0, One Touch Flashlight 2.60, Options 6.0.0, Password Keeper 6.0.0, Password Lock 6.0.0, Phone 6.0.0, Setup 6.0.0, Shazam 2.7, Tasks 6.0.0, Visual Voice Mail, Voice Dialing 6.0.0, YouTube

BT device model/version: Blue Ant Sense