10-26-2012 10:15 PM
Hi ive purchased Blackberry Porsche Design 9981 on June 16th ive used it over a month ago and ive started having some keypad problems with it. Ive notified the people who sold it to me, but after a month later it totally stopped working. So ive sent my blackberry to a HK Blackberry office, Beijing Blackberry office. They still couldnt get my phone fixed. Back Button, Answer Button, End Call Buttons are stopped working. So now the company that sold it to me they are saying they cover a technical damage. Who do i contact? What do i do with this **bleep** phone?
11-13-2012 07:27 PM
Hi and Welcome to the Community...and apologies for the delay!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
From what you describe, I think that your original place of purchase is your warranty provider, and is now claiming damage by you. But, your escalation path is not here, in these forums. Rather, it is through your place of purchase...even if they may now be denying you service. You have no free path by which to bypass them.
Beyond that, you are left to governmental consumer protection agencies and the like, but I've no idea what those would be for your specific case.