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New Contributor
connecting82
Posts: 4
Registered: ‎10-25-2012
My Device: P9981 porche design

P9981 touch screen stop working

Hello

After I make some phone calls ,my touch screen stops working ,I have to restart the phone or take battery out  and then starts working but not for long I tried factory reset as well but no luck please help me

 

Flashing does not help

 

thank you in advance, Dennis

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: P9981 touch screen stop working

Hi connecting82,

 

To clarify, when you end the phone call, does the touch screen function at all or do you have to do the reboot to get it working?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
connecting82
Posts: 4
Registered: ‎10-25-2012
My Device: P9981 porche design

Re: P9981 touch screen stop working

dear sir!

 

maybe i incorrect informed you

touchscreen works day or two days, but sometimes it not respond to the touch of my fingers and start works only after forced reboot (when I take out the battery)

No specific algorithm off touchscreen problem: sometimes after call ending("when i end the phone call, i use the button-call end"), after that touchscreen it may not work.

sometimes touchscreen may not work after night(when i did not use my phone)

 

my phone is two months old, twice i changed OS

at last  is  7.1 bundle 1149 (V7.10.342, platform 5.1.0.276) one

 

waiting for your answer

 

tnank you in advance, Dennis

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: P9981 touch screen stop working

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
connecting82
Posts: 4
Registered: ‎10-25-2012
My Device: P9981 porche design

Re: P9981 touch screen stop working

Dear Sir

 

i twice reloaded the software(i wrote it in my first letter) but ,unfortunately, the problem remaind.

yesterday i have NEW problem with my blackberry:  after launching the media player the sound completely disappeared   (i did not hear the music, i did not hear incoming calls, i did not hear the opponents absolutely) -i couldn't talk to my bisness partners.

only hard reset (battery off) helped me.

 

its a pity that so famous brand like BLACKBERRY with top model of phone from PORSHCE DESIGN has so many problems and i don't know what kind of problem will be tomorrow with my BB!

its a pity that official service support have only one answer - reloading the software!