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New Member
gordonbarcelona
Posts: 1
Registered: ‎10-25-2012
My Device: porsche p'9981

Password problem

Hola chicos! I am having a problem with the password on my Porsche blackberry. It asks me to enter my password which I do and is accepted but then I get the message "enter 'blackberry' to continue". I type in "blackberry" and this is accepted but then it asks me to enter my password again which is not accepted (the password is correct). Does anyone know why I have to type in the word "blackberry" and why my password is not accepted the second time, help!?

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Password problem

Hi gordonbarcelona and welcome to the BlackBerry Support Community Forums!

 

Were you able to eventually unlock your BlackBerry® smartphone?

 

The reason you are prompted to type "blackberry" to continue, is to ensure that your keyboard is functioning correctly. If you try to type it and the characters are incorrect or don't show up, that is an indication that you are having trouble with your keyboard.

 

Thanks.

 

-CptS

 

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