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pe_caruso
Posts: 1
Registered: ‎08-10-2010
My Device: 9700
My Carrier: Vodafone

Pearl 9100 - Address Book full resynch

[ Edited ]

Hi there I have a customer with a new Pearl 9100. It has the compressed keyboard.

 

How do I force a full address book re- synch via the keypad?

I was able to go into address book in previous models with the normal keypad and go to options and type RSET but am unable to do this now.

 

Cheers from Peter

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Administrator (Retired)
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Pearl 9100 - Address Book full resynch

Hey pe_caruso,

 

Not sure if the RSET works on this type of keyboard. Is this user a BES user or BIS user? You can use the Desktop Manager to wipe the address book and they do a sync again. You would need to use the advance backup and restore option to wipe the single database. If you have a look at this link it will show you how to wipe the single database on the device http://bbry.lv/buj0rQ

 

 

-SR

 

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