Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Other BlackBerry® Smartphones

Reply
New Member
ramosjo
Posts: 2
Registered: ‎10-22-2012
My Device: Playbook
My Carrier: Canada

Playbook-cannot connect to Laptop

i got a new BB Playbook but cannot connect to my Laptop. I have upgraded to the latest software and my laptop has Windows 7 Service Pack 1 in it. Why is this so difficult? I have followed all steps i know and advised in the threads but still it's not straight-forward.

 

thanks for the help.

Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Playbook-cannot connect to Laptop

Hi ramosjo,

 

Welcome to the Support Community!

The following KB articles should help you with any connectivity issues between your BlackBerry® PlayBook™ tablet and your computer.

"Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook" http://bbry.lv/Vy4v1G

"Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" http://bbry.lv/J6NKra

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.