07-05-2012 03:31 AM
I have reported the problem with some of the keys and i have been promised a replacement unit as the provider where i purchased did not have replacement unit in stock and also could not solve the problem and handed the matter to Porsche Blackberry support team and they have opened a case numbe and it has been months and i am having run around and no solution to my problem. I was promsied immediate replacement unit will be sent and nothing. Very frustrated with such a expensive unit and horrible after service. can someone help.
07-05-2012 09:26 AM
Hello and Welcome to the Community!
If you are hoping that RIM will see your message -- these forums are a user-to-user support channel, not a user-to/from-RIM formal conduit. As such, it is unlikely that they will see what you have written. Your escalation path is with your service provider, authorized reseller, and/or authorized service center. Failing that, you could seek to contact RIM via their Contact Us information on Rim.com. Alternatively, you can contact your local governmental consumer protection agencies.
Basically, this site is in no way an appropriate place to seek the attention you desire for your situation. I just want you to understand that, so as to properly set your expectations.