03-03-2014 03:54 PM
I have a Porsche Design 9981 and I put into charge last night the charger seems to be working but the phone is not charging what so ever I have attached via USB cable to a mac and still nothing have taken battery out and left for 15 mins and still nothing any advice the unit is like 30 days old
03-03-2014 09:32 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!