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Contributor
sparkdogg6
Posts: 10
Registered: ‎04-28-2009
My Device: Not Specified

Read messages do not reconcile as read on blackberry

Messages that are read in Microsoft Outlook, are delivered to the blackberry but are not showing up as read when they have been read via Outlook.

 

Wireless Reconcile is: On

Conflicts: Mailbox Wins

 

What other places can I look for to figure this out and have message show read when I have read them from Outlook

 

Thanks

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Forums Veteran III
urumilton
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Read messages do not reconcile as read on blackberry

The main question here is if you are under BES ( any exchange server ), or if you are using the internet provided for your carrier only (BIS).

 

if you are under BIS, you can't synch the mails, only can synch, contacts, calendar, notes and memos. 

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Contributor
sparkdogg6
Posts: 10
Registered: ‎04-28-2009
My Device: Not Specified

Re: Read messages do not reconcile as read on blackberry

I am under a BES server yes.
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Contributor
sparkdogg6
Posts: 10
Registered: ‎04-28-2009
My Device: Not Specified

Re: Read messages do not reconcile as read on blackberry

After waiting 45 minutes the email messages do not reconcile as being read on the blackberry device, after initiating a reconcile from the handheld after messages have been read in OWA. 

 

Cached Exchange mode appears to not have any affect either way being on or off.

 

Next?

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New Contributor
mopitar
Posts: 2
Registered: ‎03-15-2010
My Device: 8310
My Carrier: movistar

Re: Read messages do not reconcile as read on blackberry

Hi,

 

I've got exactly the same problem

 

did you find the solution?

 

thanks

 

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Hall of Famer II
sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Read messages do not reconcile as read on blackberry

 


mopitar wrote:

Hi,

 

I've got exactly the same problem

 

did you find the solution?

 

thanks

 


 

 

Hi and Welcome to the Forums!

 

Since you have the exact same problem, you are therefore on BES  -- I suggest that you work with your BES admins for resolution.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Visitor
besxtroubles
Posts: 1
Registered: ‎10-04-2012
My Device: 9850
My Carrier: Bell

Re: Read messages do not reconcile as read on blackberry

I registered an account here just so i could reply how absolutley pathetic this response is. No wonder RIM is disappearing into the void. I cant wait to move to Activesync.

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Hall of Famer II
sdgardne
Posts: 48,022
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Read messages do not reconcile as read on blackberry


besxtroubles wrote:

I registered an account here just so i could reply how absolutley pathetic this response is. No wonder RIM is disappearing into the void. I cant wait to move to Activesync.


Hello,

 

Hmmm...interesting...you registered just so that you could state that the answers given by the volunteer, non-RIM, folks here is pathetic? Interesting choice of a way to spend your time. You see, this site has nothing whatsoever to do with any level of formal support from RIM...none. This site is all about users helping each other out to the best of their abilities. In that light, perhaps your rush to judgment was hasty?

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.