Other BlackBerry® Smartphones

[diana372]

My daughter presented me with a bb 9860 which her company allowed her to retain the phone. I switched my bb with this bb. The only problem I have is removing the password option. Does anyone know how to remove the password option? Thanks

[Wolf359]

Is the password option grayed out / locked?

If so, you will have to remove the policy the company placed on the phone.

remove IT policy - Method 4
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202

but see if you can disable the password first!

[diana372]

The icon for the password is not grayed out. I can change the password but I can not disable it. Thanks for the URL. Let you know how I make out.

[Wolf359]

gotcha!  There should be a check box that says enable.  can you uncheck it?

I don't know which software you have on your phone but the steps to get to the password screen are here:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10766

[lfang]

Same issues here. Method 4 seems link the way to go. Thanks to Wolf359 for the link.

[lfang]

Just did my factory reset. Didn't take long at all. Got rid of password requirement.

[Mrwhybull]

Just a thought, but do you have the device encrypted? If so, you will have to check and see if it is Password encrypted or just device key encrypted or both... If it is "both" or "password", you need to change it to "device key" before you can remove the need for a password.

[khalil888]

you have to go to the place were you set the password and then click it it will say remove password