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New Contributor
diana372
Posts: 2
Registered: ‎01-28-2012
My Device: BlackBerry 9650

Remove password option

My daughter presented me with a bb 9860 which her company allowed her to retain the phone. I switched my bb with this bb. The only problem I have is removing the password option. Does anyone know how to remove the password option? Thanks
Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Remove password option

Is the password option grayed out / locked?

If so, you will have to remove the policy the company placed on the phone.

remove IT policy - Method 4
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14202

 

but see if you can disable the password first!

 

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New Contributor
diana372
Posts: 2
Registered: ‎01-28-2012
My Device: BlackBerry 9650

Re: Remove password option

The icon for the password is not grayed out. I can change the password but I can not disable it. Thanks for the URL. Let you know how I make out.
Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Remove password option

[ Edited ]

gotcha!  There should be a check box that says enable.  can you uncheck it?

 

I don't know which software you have on your phone but the steps to get to the password screen are here:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10766

 

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
lfang
Posts: 10
Registered: ‎01-29-2012
My Device: Blackberry 9630 & 8830

Re: Remove password option

Same issues here. Method 4 seems link the way to go. Thanks to Wolf359 for the link.

Contributor
lfang
Posts: 10
Registered: ‎01-29-2012
My Device: Blackberry 9630 & 8830

Re: Remove password option

Just did my factory reset. Didn't take long at all. Got rid of password requirement.

New Member
Mrwhybull
Posts: 1
Registered: ‎08-30-2012
My Device: Torch 2 9810

Re: Remove password option

Just a thought, but do you have the device encrypted? If so, you will have to check and see if it is Password encrypted or just device key encrypted or both... If it is "both" or "password", you need to change it to "device key" before you can remove the need for a password.

New Member
khalil888
Posts: 2
Registered: ‎10-06-2012
My Device: curve 9320

Re: Remove password option

you have to go to the place were you set the password and then click it it will say remove password