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New Contributor
nixiebbf
Posts: 4
Registered: ‎02-01-2014
My Device: BlackBerry Curve 9320

Server always fails when attempting to set up e-mail

Carrier: O2 UK

Model Info: BlackBerry 9320 (3G, Wi-Fi)

OS Version: Version 7.1 Bundle 2301

 

Battery pull did not solve issue

 

I attempted to set up e-mail, but my device had a problem connecting to the server.

 

BlackBerry World is not downloading, so I can't show you any screenshots

Guru I
John_Clark
Posts: 16,171
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Server always fails when attempting to set up e-mail

Do you have a BlackBerry data plan?

If so, try going to www.blackberry.com/integrate
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
nixiebbf
Posts: 4
Registered: ‎02-01-2014
My Device: BlackBerry Curve 9320

Unknown Error

I get the message "Unknown error, please try again" when clicking on "Launch Email Setup". When I DID try again, it spouted out the same notice.

Guru I
John_Clark
Posts: 16,171
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Server always fails when attempting to set up e-mail

Do you have a BIS data plan on your account.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
nixiebbf
Posts: 4
Registered: ‎02-01-2014
My Device: BlackBerry Curve 9320

Re: Server always fails when attempting to set up e-mail

I have a BlackBerry Bolt On that costs £5 a month, but I have less than £5 balance (this balance is positive).

Guru I
John_Clark
Posts: 16,171
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Server always fails when attempting to set up e-mail

I would contact them and have them troubleshoot your account.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!