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mmlin
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mmlin
Posts: 13
Registered: 04-05-2009

Sync with outlook

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04-21-2009 07:24 PM

i am on Professional Server, I can sync calendar entries from outlook to 8830, but not the other way around.  my entry on 8830 does not go over to outlook.  any help?
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bumblepie
Posts: 1,054
Registered: 05-23-2008

Re: Sync with outlook

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04-22-2009 12:10 AM

Are you  the BPS Administrator?

 

This is a permissions issue..

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mmlin
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mmlin
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Re: Sync with outlook

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04-22-2009 12:10 PM

yes i am administrator, and i can not find calendar sync anywhere on BPS?
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bumblepie
Posts: 1,054
Registered: 05-23-2008

Re: Sync with outlook

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04-22-2009 07:25 PM

Ok, some quick questions:

 

When did you install BPS:

How many users active on it:

What were you logged in as when you installed it:

What Server OS is it installed on:

What version of exchange is it connecting to:  (2003, 2007 etc)

Is it installed on the same server box as your exchange or its own member server:

 

One-way wireless calendar synchronization for one or more BlackBerry device users

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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mmlin
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mmlin
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Registered: 04-05-2009

Re: Sync with outlook

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04-23-2009 04:42 PM

I forwarded the KB to our IT.  They assured me that we have done all of them.  still, one way syncing only.

 

 

 

When did you install BPS: one year agao, but updated recently, two weeks ago

How many users active on it:1 only ,we are testing to deploy more

What were you logged in as when you installed it: Don't know what you mean?

What Server OS is it installed on: Windows server

What version of exchange is it connecting to:  (2003, 2007 etc): 2003

Is it installed on the same server box as your exchange or its own member server: yes.

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Forums Advisor III
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bumblepie
Posts: 1,054
Registered: 05-23-2008

Re: Sync with outlook

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04-23-2009 09:35 PM

What were u logged in as? Administrator?

 

What are you blackberry services running under?

 

What kind of "upgrade" did you do?? (there is no service packs to upgrade BPS)

 

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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mmlin
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mmlin
Posts: 13
Registered: 04-05-2009

Re: Sync with outlook

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04-24-2009 11:03 AM

What were u logged in as? Administrator? - Logged in as Administrator

 

What are you blackberry services running under? - Running under Local Account 

 

What kind of "upgrade" did you do?? (there is no service packs to upgrade BPS) -  Downloaded the latest release and re-installed software on top of existing 

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bumblepie
Posts: 1,054
Registered: 05-23-2008

Re: Sync with outlook

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04-26-2009 08:12 PM

Why did you run an install file over the top? were you having problems apart from the syncing?

 

the syncing issues you are having is due to you running and installing it under the wrong service account.

 

It needs to be installed as BESADMIN service account in order to connect to exchange correctly and have the appropiate permissions.

 

How to switch BlackBerry Enterprise Server service accounts

 

Please find below the information/links/requirements for Blackberry Professional Software.

 

 
 
 
 
 Self ServiceBlackBerry® Technical Support Services

By downloading BlackBerry Professional Software Express, you are eligible to receive one complimentary BlackBerry® support incident that can be used to access BlackBerry Technical Support should you require assistance.

Note: you will be required to register for your one complimentary BlackBerry support incident during the BlackBerry Professional Software download process. If you miss this step, please have your SRP ID ready and register here.

 

 

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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Forums Advisor III
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bumblepie
Posts: 1,054
Registered: 05-23-2008

Re: Sync with outlook

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04-26-2009 08:13 PM

 

Is it installed on the same server box as your exchange or its own member server: yes.

Is it installed on the same server box as your exchange or its own member server: yes. It can't be both, one or the other

***************************************************************************************************
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
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mmlin
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mmlin
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Registered: 04-05-2009

Re: Sync with outlook

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04-27-2009 12:07 AM

same server box....
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