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New Contributor
Flip834
Posts: 2
Registered: ‎08-24-2008
My Device: Not Specified

Texts with sounds

I am having a problem with my Verizon Curve 8330.  The phone is brand new (4 or 5 days old).  When I receive a text message with sound, I am unable to hear calls.  I can make calls to someone and I hear nothing.  They can hear me though.  I can receive calls also but I still have the same problem of not being able to hear anything.  The only way I have found to fix it is to pull the battery and power the phone back up.  Does anyone know how to fix this?  It is driving me crazy.  I have version 4.3.0.127 (platform 3.1.0.72).  If anyone could help me, I would greatly appreciate it.

 

Thanks

Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Texts with sounds

While this is a question for the 8330 forum and we are in the 8800 it's no biggie.  You have a one year mfg warranty on the deivce aganist problems like this.  I had the same problem with my 8330 and I returned it to the store and got a new one.  It's a known issue that has to be resolved, but you shouldn't have to go through a software install to do it.  Just bring it back to where you bought it and they will issue you a new phone.

Hope this info helps!

__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
New Contributor
Flip834
Posts: 2
Registered: ‎08-24-2008
My Device: Not Specified

Re: Texts with sounds

Oops sorry bout wrong forum post.  Thanks for advise.  Do all of the 8330's do it or is it just with a select few?
Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Texts with sounds

I believe it's just a select few that are having this problem with the audio.
__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
New Contributor
JBinCO
Posts: 3
Registered: ‎09-22-2008
My Device: Not Specified

Re: Texts with sounds

I understand this is a thread for 8800.  I have the exact same problem with my 8130.  So my best educated guess is this is a problem not necessarily specific to a particular model number.  my phone worked fine never a problem until I received a message with sound.  It has always been corrected by pulling the battery. It is annoying,frustrating and dissappointing so I have deleted message and rebooted by pulling battery and will see if problem continues.