Other BlackBerry® Smartphones

[brmcknl]

Hi All,

I'm relatively technically savvy, but this trouble has proven beyond me!  I have two email addresses pushed to my blackberry device ... one work and one home.  I have recently had to change the password of my home email (gmail) and of course, my BB is no longer receiving my emails because of the password change.

I have many times tried entering my username, then clicking retrieve password ... I have tried two different usernames because I am now second guessing myself, and it says for both usernames that the password has been successfully sent ... but I have yet to receive. 

Any suggestions on recovering my username too?  Can I contact my service provider directly for assistance ...?  Would my user name be my PIN # of something else ?  I have tried so much and am at my wits end!!!

Cheers,

brmcknl

[JSanders Resident Expert]

Your username on your BIS account is whatever you made it. You'll need to remember it, maybe your carrier can reset it, but I don't know.

If you are having the PW sent to you, it would normally come via SMS to the device.

Good luck.

[sacgary]

brmcknl,

Did you ever get this resolved?