11-23-2008 09:53 PM
I'm relatively technically savvy, but this trouble has proven beyond me! I have two email addresses pushed to my blackberry device ... one work and one home. I have recently had to change the password of my home email (gmail) and of course, my BB is no longer receiving my emails because of the password change.
I have many times tried entering my username, then clicking retrieve password ... I have tried two different usernames because I am now second guessing myself, and it says for both usernames that the password has been successfully sent ... but I have yet to receive.
Any suggestions on recovering my username too? Can I contact my service provider directly for assistance ...? Would my user name be my PIN # of something else ? I have tried so much and am at my wits end!!!
11-24-2008 01:08 AM
Your username on your BIS account is whatever you made it. You'll need to remember it, maybe your carrier can reset it, but I don't know.
If you are having the PW sent to you, it would normally come via SMS to the device.