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New Contributor
Posts: 2
Registered: ‎12-29-2012
My Device: Playbook
My Carrier: verizon
Accepted Solution

Unable to charge playbook battery

Received a playbook as a gift and it will not charge - the message states battery level critically low and asks to connect to power source (it is)   what can I do as the unit won't charge?  

 

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Guru II
Posts: 19,794
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Unable to charge playbook battery

Plug the device in to the charger, BlackBerry log up. Make sure you use the charger that came with the Playbook as a standard BlackBerry phone charger will not work.

If that still doesn't work can you connect the charger to another device and see if it charges the other device? We need to try and determine whether it's the charger or the Playbook.
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New Contributor
Posts: 2
Registered: ‎12-29-2012
My Device: Playbook
My Carrier: verizon

Re: Unable to charge playbook battery

other charger worked - thanks