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New Contributor
Seriousbrands
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Morning all,

 

The BES is linked to Exchange and all user info is stored on the server.

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Forums Veteran II
AndyDufresne
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Unable to file emails and folder list missing

Give this a review: KB00303 - No option to file email messages on the BlackBerry smartphone
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New Contributor
Seriousbrands
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Hi,

 

Thanks for link, but I have already tried all of the suggestions :-(

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New Contributor
Seriousbrands
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

I have just scrapped the user and wiped the HH again and assigned it to another user - they can file and view there folders perfectly.

 

So I will try to repair the users mailbox and reassign the BB back to them

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Unable to file emails and folder list missing

Good news!

Please take a moment to resolve the thread,

Thanks

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New Contributor
Seriousbrands
Posts: 8
Registered: ‎10-28-2008
My Device: Not Specified

Re: Unable to file emails and folder list missing

Hi,

 

Just posting as I have found the solution - there was a error in the event log that I missed!!!!

 

{LastName, FirstName} Uncompressed data too large (147185 > 130048) which is caused by the user having to many folders for the Blackberry dispatcher to handle the solution is in the link below.

 

KB - Large folder list does not populate on the BlackBerry device
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