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ryanseslow
Posts: 1
Registered: ‎01-12-2010
My Carrier: sprint

Web Browser disappeared after I upgraded my device software? Reinstallation help

I recently downloaded the blackberry desktop manager for mac. I connected my blackberry ( world edition 8830 ) to the computer and followed the update steps. Everything went well, except, when I resumed handheld service, my browser application was gone. Where do I find this app to re-install onto my device? Reinstallation help!

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JSanders
Posts: 67,322
Topics: 486
Likes: 20,544
Solutions: 5,279
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: Web Browser disappeared after I upgraded my device software? Reinstallation help

 

On your BlackBerry device, go to:

 

1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402

 

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 


From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

 


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

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Elite I
jmrmb80
Posts: 6,343
Registered: ‎08-19-2008

Re: Web Browser disappeared after I upgraded my device software? Reinstallation help

Try what Jsanders suggested. If the icon is still missing you can try to reset the theme defaults by going into Options | Theme. In this screen just hit the menu button and choose Reset Theme Defaults

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Visitor
mssurve83
Posts: 1
Registered: ‎01-21-2011
My Carrier: vodafone

Re: Web Browser disappeared after I upgraded my device software? Reinstallation help

I have curve 3g, My browser is disappeared,

please tell what to do?

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Hall of Famer II
sdgardne
Posts: 39,344
Registered: ‎11-28-2008
My Carrier: TMobile

Re: Web Browser disappeared after I upgraded my device software? Reinstallation help

 


mssurve83 wrote:

I have curve 3g, My browser is disappeared,

please tell what to do?


 

Hi and Welcome to the Forums!

 

Well, the first thing you do is scroll up through this thread and try what has already been posted...and let us know the results (with details if things do not work).

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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