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New Member
Posts: 1
Registered: ‎05-06-2013
My Device: BlackBerry Porsche Design P'9981
My Carrier: Vodafone

blackberry porsche design p'9981 problem

Hi,

 

One of the buttons of my blackberry porsche's is not working anymore. It was a gift from abroad and I contacted one of the authorized sellers here (Istanbul, Turkey) and was informed that this was a user mistake and the phone is out of warranty. I don't know what to do or where to get it repaired. I don't understand why Blackberry has a narrow service network. What should I do at this point?

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Hall of Famer II
Posts: 51,866
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: blackberry porsche design p'9981 problem

Hi and Welcome to the Community!

Warranty on BlackBerry devices is always a matter between the buyer and the seller...technically, BlackBerry themselves are not involved. Given the method you obtained this, your contractual warranty coverage would be provided by whoever gifted it to you, and if they need additional help, they would go and see whoever they purchased it from. In a sense, the devices themselves are not technically covered...it's the buyer of the device that gets coverage for the device.

So, in your situation it is tricky, but it indeed sounds like you have no warranty coverage at all unless you can obtain that from whoever gifted it to you. Given how difficult that might be, your best bet might be to find a local shop with a qualified BB technician and have them give you an evaluation and estimate...then decide if it's worth paying to have it repaired.

Good luck!



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