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New Contributor
xmutan2
Posts: 3
Registered: ‎02-19-2014
My Device: blackberry dakota 9900

help, bbid locked, remember bbid password, but forget security question answer

Hello,

I want to switch to bb android, but when I try to login to bb android, it says that my id is locked and I needed to input security question, the problem is I forget my answers, but I remember my password.

Don't know how I get my bbid locked.

Anychance bb can unlocked my id so I can login? Cause I remember my bbid password (tried on bb world)

Thanks
Forums Advisor I
arthur72
Posts: 715
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3175), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help, bbid locked, remember bbid password, but forget security question answer

Hello xmutan2

 

Welcome to the Community 

 

This knowledge base will guide you to fix your issue. Article ID: KB35103 How to reset the BlackBerry ID account on BBM for Android and iPhone if the Password Recovery Answer is unknown

 

By the way, if you're asking about BBM for Android, you can write a post in BBM for Android to obtain faster solution.

 

Cheers and good luck.

 

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New Contributor
xmutan2
Posts: 3
Registered: ‎02-19-2014
My Device: blackberry dakota 9900

Re: help, bbid locked, remember bbid password, but forget security question answer

I know about this, it will erase all my bbm contacts, I don't want to lose my contacts.

I just need for my id to be unlocked because I remember my password.

Any other help?
New Contributor
xmutan2
Posts: 3
Registered: ‎02-19-2014
My Device: blackberry dakota 9900

Re: help, bbid locked, remember bbid password, but forget security question answer

can anyone else help me?

Forums Advisor I
arthur72
Posts: 715
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3175), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help, bbid locked, remember bbid password, but forget security question answer

You're welcome. As mentioned before, write your question at BBM for Android section board to get quicker assistance from others. You need to read the articles posted at the top of this Social Lounge Board, Please do NOT ask question in this section.

 

Cheers.

 

____________________________________________________
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution