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New Member
Posts: 1
Registered: ‎07-17-2012
My Device: curve 9300, playbook 16gb

help! my paybook is accepting my BBID!!!

can anyone help me please,


my BBID keeps popping up evry so often and isnt accepting me email or password and i know they are correct... ive tried changing both bt keeps sayin 'use original' so i have been and not its everytime i try to access it its saying ive exceeded my attempts, so i cant update my apps.


ive tries restting it all and rebooting it several different ways, i dont wanna wipe and lose everything.


 does anyone know any other ways?


thanks :smileyvery-happy: xxx

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: help! my paybook is accepting my BBID!!!

Hi Zareta2009,


Welcome to the Support Community!

Could you please provide the full error message you receive when signing in with your BlackBerry® ID? Were you able to login to your BlackBerry® ID to change the password from a computer? This KB may provide more information on the issue you are having logging in from your BlackBerry® PlayBook™ tablet. "How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX


Hope this helps.



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