05-04-2013 08:16 PM
05-05-2013 11:53 AM
Hi and Welcome to the Community!
If your BB is indeed associated with a different BB ID, then it must have already been wiped before the prior change, and will need to be wiped again in order for you to now change it.
But, since you don't know any of your credentials, you are in a bit of a situation...and in that situation none of the automatic recovery method can work for you. So you now have a choice to make.
If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. After conducting the WIPE, you would then proceed (as per the above KB) to create a new BB ID rather than attempting to recover the old one.
But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be telling you what your current BB ID is (and resetting it so that you can again access it) or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do any of this, but there is no other way that I know of to retain your prior AppWorld purchase records.