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Payment Service

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Contributor
hauga
Posts: 16
Registered: ‎04-12-2013
My Device: Z10

Error: "The Item you requested is invalid"

I use payment services for an Adobe Air App.

I have several approved Apps in App World. When my customers (and myself) try to use the in-App purchase for the full Version, the following happens:

 

1) App World Payment Pop Up appears

2) Asks for Password

3) After entering password, it says "Getting Payment Details" and then displays

 

Error: "The Item you requested is invalid"

 

I have triple checked the Good's SKU and it matches the one requested.

 

I call 

 

.paymentSystem.purchase(null,"sku_name");

 

It would be great to have any pointers on what could be the problem.

Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: Error: "The Item you requested is invalid"

Was the digital good approved?

How was the app installed to your device for testing?

 

What is the SKU used? What is the error code received when this message appears? 

At what point in the purchase process does the error appear (ex after selecting the payment method)?

What error code does the app receive back?

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
hauga
Posts: 16
Registered: ‎04-12-2013
My Device: Z10

Re: Error: "The Item you requested is invalid"

Yes, digital good was approved.

 

App was downloaded from App World and installed on the device.

 

SKU Name: ll_eng_full

 

There is no error code displayed. Just above message. Error appears before payment method selection.

 

I dont know which error comes back. How can I debug an app downloaded from App World?

Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: Error: "The Item you requested is invalid"

I just tested this app:

http://appworld.blackberry.com/webstore/content/20400828/

 

And was able to purchase the full version of the app without issue in a Z10.

 

Is this the same app with the error?

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
hauga
Posts: 16
Registered: ‎04-12-2013
My Device: Z10

Re: Error: "The Item you requested is invalid"

Thanks for the help. Really appreciated.

 

Yes, this is the correct app.

 

I tried again to purchase it myself but no success. I can purchase other apps without issue.

 

Also, I have customers regularly complaining they cannot purchase it. Furthermore, I have zero sales on this product.

 

So something, somewhere must be wrong. Any ideas?

Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: Error: "The Item you requested is invalid"

The version I downloaded and tested is 5.0.4.1, the version published is 5.0.4. Have you verified which version your customers are using and you are testing?

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
hauga
Posts: 16
Registered: ‎04-12-2013
My Device: Z10

Re: Error: "The Item you requested is invalid"

My Adobe Air App Descriptor has:

<versionNumber>5.0.4</versionNumber>

 

In the App World Release it has:

Version:5.0.4

 

I dont know where the x.x.x.1 comes from.

 

Could that be the problem?

 

I also downlaoded 5.0.4.1 and cannot purchase on this (newest) version.

Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: Error: "The Item you requested is invalid"

What is the "Version" listed in the BlackBerry World client?

Garett
@garettBeuk
--
Goodbye everybody!
Contributor
hauga
Posts: 16
Registered: ‎04-12-2013
My Device: Z10

Re: Error: "The Item you requested is invalid"

5.0.4.1 (Apr 12)

Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: Error: "The Item you requested is invalid"

Ok, that's the same as mine.

 

What is the primary method of payment set up in your account?

Do you know if you are able to make purchases from any other apps?

Have you had any successful purchases of this app yet?

 

What is the OS of your device?

Garett
@garettBeuk
--
Goodbye everybody!