10-24-2012 01:03 PM
I don't know which version of app You are using.
If You could check this in Security -> application permission?
Version accessible for all is 18.104.22.168
I've put new file and it's in draft mode (v 22.214.171.124).
Both version are installed through app world.
Version 126.96.36.199 doesn't have functionality saying that there are no purchases. I've implemented it in 188.8.131.52.
When I press Buy button in 184.108.40.206 I got system error saying that Item couldn't be found.
When I run 220.127.116.11 (in sandbox mode) I have notifications from payment system enabled and there is Error with ID 3 and description "The parent application could not be located within the reconcile cache".
When I want to buy 18.104.22.168 version I got error 30242.
I haven't got another device I can test with :/
10-24-2012 01:47 PM
I've just installed the app normally through App World. Let me check my status.
At the same time could you try 22.214.171.124 and see if the same problem exists?
10-25-2012 07:51 AM
What still doesn't work?
You can request that your application be switched to paid by submitting a request to App World, however there are a few issues:
1) You cannot notify existing users of the free app proactively
2) Each paid user would need to request a refund which is a non-trivial procedure
10-25-2012 08:27 AM
There is still 30242 error when user wants to purchase full version of app. Because of that I have many unsatisfied users and I didn't sell a single application for three weeks.
10-25-2012 08:44 AM - edited 10-25-2012 08:45 AM
I've lost a lot of time for this problem. It's very frustrating.
Can You please tell me how the procedure of refunds looks like?
Thank You very much for Your help.
10-25-2012 09:15 AM
I definitely sympathize with you on this issue, and I will keep you updated on the resolution as more information becomes available.
Customers can generally request a refund through standard support routes (opening a ticket with RIM), but in this case I am working with teams to find the best route forward to keep the process as easy as possible for users. I will post back today with more info.