Payment Service

[cgrebeld]

Sandbox testing my App and the purchases worked.  The App is now published, and I am getting an Error dialog popping up "The item you selected cannot be found".

There is no error code printed witih it.

The virtual goods are "Up for Sale", I installed the App from App World, not in 'tst' mode.

NOTE: When I add my BBID back to the sandbox, the purchases work again (But aren't actually billed).

Any ideas what could be wrong?

Thanks

[gbeukeboom]

When do you receive the error? Is your BBIS in the sandbox at this time? Which device?

[cgrebeld]

The error was about 20 mins ago, by BBID is in the sandbox now, im testing with playbook

[gbeukeboom]

I just tested on my PlayBook, I can see version 1.0.14 and it downloads successfully.

At what point do you receive the error?

[cgrebeld]

In the 'upgrades' screen, you can press the '+' button beside the credit balance to get to the purchase screen. Selecting any of those brings up the payment workflow - I get the error after the BBID login.

[gbeukeboom]

I just purchased the 1000 credits, it went through successfully. Which is failing for you?

[cgrebeld]

Hm, That is the one that fails for me. Could it be something related to my ID previously being in the sandbox?

[gbeukeboom]

The sandbox account should not do this. Did you download the app from App World or sideload? Sideloading would cause this issue.

[cgrebeld]

I installed from App World. I'll try reseting my playbook.

[cgrebeld]

So we tried doing a fresh install of a playbook using a new BBID, downloading the App through the App World normally, and we are still getting this error.   Did you test with a playbook or BB10 device ?  What about the region?  We are in Canada.