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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The item you selected cannot be found"

Tested on a PlayBook from within Canada. Is App World throwing this error or your app? Can you provide a screenshot?

Garett
@garettBeuk
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer
My Carrier: NA

Re: "The item you selected cannot be found"

It's not our App, it must be App World, screenshot attached

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The item you selected cannot be found"

Strange. Do you have another BBID you can sue to test? It is working fine here so I wonder if it is an account issue.

Garett
@garettBeuk
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer
My Carrier: NA

Re: "The item you selected cannot be found"

We've tried with 3 different accounts on 2 different playbooks and they have all had that error.  Could it be the OS version?  We are using 2.1.0.1314.

 

 

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The item you selected cannot be found"

Have you submitted your goods for approval? I wonder if they may not be found because they have yet to be approved.

 

Does sandbox testing work? 

Garett
@garettBeuk
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer
My Carrier: NA

Re: "The item you selected cannot be found"

The virtual goods are status "Up for Sale"

 

When I add a BBID to the sandbox, then the purchases work for that BBID (but are not actually billed).

 

You said it worked for you when you tried it, did the purchase actually get billed to the associated credit card / paypal? If not maybe somehow your BBID is in the sandbox?

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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The item you selected cannot be found"

I am using a test account, so essentially sandbox.

 

Testing on a secondary account not used for testing reproduces the "Content Not Found" error. 

 

Have any changes been made to the goos since they put up for sale? You may need to open a support ticket to get this resolved: https://www.blackberry.com/profile/?eventId=8109

Garett
@garettBeuk
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer
My Carrier: NA

Re: "The item you selected cannot be found"

Haven't changed anything with the virtual goods. I've opened a support ticket. I'll pull it from sale until we have a fix.
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer
My Carrier: NA

Re: "The item you selected cannot be found"

So essentially the sandbox testing is broken with respect to my App, because it works great in the sandbox, but fails when released. How will I know when it's been fixed?

Is it possible to find out where that error message is originating from? It's strange that it doesn't come with an error code like the other errors I've seen.
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BlackBerry Development Advisor (Retired)
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: "The item you selected cannot be found"

It seems as though the issue lies with the App World server thinking the good is still in draft. The goods are accessible through the Sandbox because all things in draft state (digital goods and apps) are accessible via sandbox accounts.

Garett
@garettBeuk
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Goodbye everybody!
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