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Payment Service

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New Contributor
Sandhesten
Posts: 3
Registered: ‎01-24-2013
My Device: PlayBook, BB10 Dev Alpha

Re: "The item you selected cannot be found"

[ Edited ]

I am getting this error too.

 

Revenues dropped from a steady daily stream to 0 all of a sudden. Last purchase was with the following time stamp: 21-Jan-2013 12:58:04 AM

 

 

Decided to check it out. App works fine in Sandbox mode both on PlayBook and BB10 Dev Alpha.

 

 

Turned off both my Sandbox users. Downloaded the app from App World on PlayBook as any normal user would. Tried purchase.

 

The PlayBook displays a dialog box that says:

Error

The item you selected cannot be found. 

 

 

I also get a PaymentErrorEvent on my PlayBook with the following text:

The digital good was not found. {30240}

 

I double checked digital good ID and SKU and they should be fine. I pass both to the purchase call. Digital good is Up For Sale on vendor portal.

 

This is a serious issue. I don't know how to resolve it. Can you help?

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New Contributor
chesterbr
Posts: 3
Registered: ‎01-24-2013
My Device: Developer

Re: "The item you selected cannot be found"

Hi! It's been a while, but were you able to solve this? I got this error for two specific products, and have no clue, since we have changed nothing on BlackBerry store side.

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Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: "The item you selected cannot be found"

I have engaged the App World development team that is investigating this issue now. I will keep this thread posted with details.

Garett
@garettBeuk
--
Goodbye everybody!
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Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: "The item you selected cannot be found"

Update: There has been an issue identified with the lates BlackBerry World update which has caused this problem for any users trying to use IAP with either credit card or PayPal set to their default method of payment.

 

A hotfix is being worked on with urgent priority and will be implemented as soon as complete and we have a window. 

 

Until fixed the workaround would be to have the user switch their default payment method to carrier billing if the option is available to them.

Garett
@garettBeuk
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Developer
cgrebeld
Posts: 26
Registered: ‎01-06-2013
My Device: Playbook developer

Re: "The item you selected cannot be found"

Thanks for the update.  Ballpark ETA?  

App World QA might want to consider adding IAP to their test suite for future updates.

 

 

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Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: "The item you selected cannot be found"

Likely looking at a few days, but I haven't been provided a firm date for the fix. As soon as I get word this is resolved I will be sure to post an update.
Garett
@garettBeuk
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Goodbye everybody!
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New Contributor
Sandhesten
Posts: 3
Registered: ‎01-24-2013
My Device: PlayBook, BB10 Dev Alpha

Re: "The item you selected cannot be found"

Garett, thanks so much for the update. Glad to know that it is being addressed with urgency.

It is true that the issue first arose around the time of the App World update. Let me know if the team needs any more details. I will happily help.
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Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: "The item you selected cannot be found"

Thanks for the offer Sandhesten! They seem very confident right now of the cause but I will post back here if any testing could help and/or to verify the fix.
Garett
@garettBeuk
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Goodbye everybody!
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New Contributor
chesterbr
Posts: 3
Registered: ‎01-24-2013
My Device: Developer

Re: "The item you selected cannot be found"

Thank you for replying. If you have any updated info, please let us know. Cheers!

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Retired
gbeukeboom
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10

Re: "The item you selected cannot be found"

[ Edited ]

Folks, I just heard that the fix has been put in place and validated by our internal dev teams.

 

Please let me know if the problem is now resolved for your applications.

Garett
@garettBeuk
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Goodbye everybody!
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