03-29-2014 05:13 AM - last edited on 03-29-2014 05:19 AM by Steve_T
HELLO SIR, PLS MY PORSCHE SUDDENLY WENT OFF YESTERDAY EVENING AND I DID THE FOLLOWING:
1. REMOVED THE BATTERY AND THE SIM
2. RE-INSERTED EACH AND BOTH YET IT DID NOT FULLY BOOT.
IT WILL DISPLAY THE BLACKBERRY LOGO AND BLACKBERRY AND THEN THE PROGRESS BAR BELOW RUNS TO A POINT AND IT HANGS (STOPS) THERE WITHOUT FULLY COMPLETING THE OPERATION.
PLS WHAT DO I DO AS I DIDN'T DO MY BACKUP AND ALL INFORMATION IS IN THE DEVICE AND FUNNY ENOUGH, TODAY IS MY BIRTHDAY. I AM SO UNHAPPY.
PLS SOMEONE SHOULD MAKE ME HAPPY.
03-29-2014 02:00 PM
Next, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
09-02-2015 07:09 AM
i have the same issue with my Porsche P9983 whick keeps rebooting after the red light.
i cant locate where to download the software for the OS because i cant restore using BB link as well because it connects and disconnects on the computer.
kindlyy help me.