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Testing and Deployment

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New Developer
jischoler
Posts: 31
Registered: ‎07-13-2011
My Device: Playbook 16GB
My Carrier: none

App Upgrade

Hello, I am really hoping someone can help me with a problem I've been having with some of my application updates. I'm not sure if there is something I am doing wrong, or something wrong with app world, but every once in a while I will upload an upgrade to an app, have it approved, and have it released to the public, but the upgrade will not download. App World is telling me that there is an upgrade, but every time I try, it downloads the same version I already have installed.

 

It is very frustrating to say the least, and I've already had a couple people harshly complain to me because of it. Does anyone know why this is happening or what the problem is?

 

Thank you,

Jesse

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Developer
StevenKader
Posts: 635
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: App Upgrade

Can you please give me the link on App World to the app and tell me what you think the latest version should be.  I will check it out for you.


Steven Kader at JaredCo
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New Developer
jischoler
Posts: 31
Registered: ‎07-13-2011
My Device: Playbook 16GB
My Carrier: none

Re: App Upgrade

Hi, thanks alot for the reply. Here's one of the apps:

 

https://appworld.blackberry.com/webstore/content/97771/?lang=en&countrycode=US

 

the current available version is 3.3.3 for the z10 (as seen in the link above), but the latest version I can see on my z10 is 3.1.1.2 and when I click the upgrade button it upgrades to 3.1.1.2 again.

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Developer
StevenKader
Posts: 635
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: App Upgrade

I also only see 3.1.1.2.  When did the update go live.  If it was more than 3 days ago can you post a screenshot of the releases in the portal so I can see them.


Steven Kader at JaredCo
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New Developer
jischoler
Posts: 31
Registered: ‎07-13-2011
My Device: Playbook 16GB
My Carrier: none

Re: App Upgrade

Today will be the three day mark for the update 3.3.3 (There was also an update 3.3.0 that never showed up either, I included that picture below as well). The screenshots are attached.

 

Thanks.

 

P.S. I don't think this should matter, but just in case it does, for this app I have separate releases for the playbook and bb10, but I've made sure that each release is only for its specific device.

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Developer
StevenKader
Posts: 635
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: App Upgrade

I want to see the screenshot of the page with all of your releases on one screen.


Steven Kader at JaredCo
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New Developer
jischoler
Posts: 31
Registered: ‎07-13-2011
My Device: Playbook 16GB
My Carrier: none

Re: App Upgrade

Sorry about that, hopefully this is what you want. If you need a bigger screenshot I can give you one later today when I get home.

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Developer
StevenKader
Posts: 635
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: App Upgrade

Can you tell me what the name of the BAR file that you uploaded is please.


Steven Kader at JaredCo
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New Developer
jischoler
Posts: 31
Registered: ‎07-13-2011
My Device: Playbook 16GB
My Carrier: none

Re: App Upgrade

here are the names of the bar files I used:

 

2013-04-26_130934.png

 

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Developer
StevenKader
Posts: 635
Registered: ‎02-03-2010
My Device: Z10 LE
My Carrier: Rogers

Re: App Upgrade

Sorry but I can't see the that image.   


Steven Kader at JaredCo
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