04-23-2013 12:30 AM
Hello, I am really hoping someone can help me with a problem I've been having with some of my application updates. I'm not sure if there is something I am doing wrong, or something wrong with app world, but every once in a while I will upload an upgrade to an app, have it approved, and have it released to the public, but the upgrade will not download. App World is telling me that there is an upgrade, but every time I try, it downloads the same version I already have installed.
It is very frustrating to say the least, and I've already had a couple people harshly complain to me because of it. Does anyone know why this is happening or what the problem is?
04-24-2013 10:18 PM
04-25-2013 01:18 AM
Hi, thanks alot for the reply. Here's one of the apps:
the current available version is 3.3.3 for the z10 (as seen in the link above), but the latest version I can see on my z10 is 22.214.171.124 and when I click the upgrade button it upgrades to 126.96.36.199 again.
04-25-2013 05:13 PM
04-26-2013 12:16 PM
Today will be the three day mark for the update 3.3.3 (There was also an update 3.3.0 that never showed up either, I included that picture below as well). The screenshots are attached.
P.S. I don't think this should matter, but just in case it does, for this app I have separate releases for the playbook and bb10, but I've made sure that each release is only for its specific device.