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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell
Accepted Solution

Blackberry 10 Dev Alpha driver installation failed

When i plug my bb10 dev alpha in my computer, it says installation of drivers has failed. Blackberry desktop software cant pick it up. What should i do? 

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Developer
moniko17
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: Blackberry 10 Dev Alpha driver installation failed

maybe you must restart your computer and try to connect again..

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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: Blackberry 10 Dev Alpha driver installation failed

i tried that once already, it didn't work, my computer is now installing windows updates. Im gonna wait for the updates and restart the computer and try again. If this doesn't work what should i do?

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Developer
The_Anomaly
Posts: 322
Registered: ‎08-06-2012
My Device: Dev Alpha / Playbook / Curve 9300

Re: Blackberry 10 Dev Alpha driver installation failed

Which version of the desktop software are you using?  You need to be running the latest else it doesn't know what a dev alpha device is.

 

Had same problem till I updated BB Desktop manager.  Also wait till all windows updates are finished installing yes.

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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: Blackberry 10 Dev Alpha driver installation failed

Updated Desktop Manager and windows update finished. Now its not even recognizing the dev alpha, a sound goes off when i connect to the USB port but nothing pops up and in my computer there is no blackberry dev alpha storage option. 

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Developer
The_Anomaly
Posts: 322
Registered: ‎08-06-2012
My Device: Dev Alpha / Playbook / Curve 9300

Re: Blackberry 10 Dev Alpha driver installation failed

Try going into the dev alpha menu (little gear in top right corner).  Go to storage & sharing.  Set the USB connections to "Connect to Windows"

 

That may help, mines on auto and never given trouble.  There's a first time for everything though.

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Contributor
mrmartis
Posts: 33
Registered: ‎08-24-2012
My Device: BB9900, Playbook Wifi 32 GB, BB10 Dev Alpha
My Carrier: Bell

Re: Blackberry 10 Dev Alpha driver installation failed

YESSS!! you were pretty close, i had to click connect to windows and then enable file sharing. If I wasn't straight I'd kiss you right now. Blackberry's dev community is really helpful im definetly sticking to this platform, thanks man.

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Developer
The_Anomaly
Posts: 322
Registered: ‎08-06-2012
My Device: Dev Alpha / Playbook / Curve 9300

Re: Blackberry 10 Dev Alpha driver installation failed

You welcome!

If it helped you, click like. :smileyhappy:
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Developer
joelajean
Posts: 132
Registered: ‎01-25-2010
My Device: Z30, Z10, Q10, Dev Alpha B & Bold 9900
My Carrier: Bell

Re: Blackberry 10 Dev Alpha driver installation failed

I'm running into the same issue, but on the device I get nothing when clicked on the Setting menu... When I run the WipeReload.bat I get no PIN so I cannot pursue the update...

The dude that had my Alpha device prior, ran a security wipe... So currently, the only app running is the browser... Any info on how to proceed with the reloading the OS ???

 

Thanks

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