07-20-2012 01:25 PM - edited 07-20-2012 01:27 PM
Unplug the Dev Alpha, turn it off, reboot your computer then follow the steps here:
Note: You will lose everything you sideloaded on the device.
07-20-2012 02:52 PM
We're also working on some server configuration updates for those who have used a SIM card in their DevAlpha and are still having problems.
07-20-2012 07:41 PM
The server updates are now complete. For those with SIM cards who had issues upgrading, please try again now.
07-20-2012 11:33 PM
My Dev Alpha was stuck on the boot screen after the update process. The troubleshooting tips on the update page worked just fine and it's back to normal! Thank you to everyone who worked on getting this fixed!
07-21-2012 05:18 AM
I've been struggling with this since day before yesterday. Then yesterday I finally got the "update available", quickly proceed to perform the upgrade.
Now my BB10 DevAlpha is stuck on the boot screen (the one that says BB 10 Alpha Dev and has like aurora borealis lightning up in the screen)
I know the Os is partially installed because if I press vol-up and vol-down, it sounds like is taking a screenshot. Also pressing and holding the Play button activates the voice commands.
Now this is what happens:
-I get the update available screen. The BB10 device is in its startup screen endless loop .
-i click on update then repair. It loads the updating screen, says downloading 0 of 2, then inmediately says "installing" goes about 15% of the progress bar and then comes up with "an error has occurred" and cancels the updating process.
-Deleting any reference to Apploader & BB Desktop manager in the registry.
-Deleting the BBDM.
-Shutting my pc down
One thing i've noted is that the BBDM is storing the update files in:
C:\Users\User\AppData\Local\Research In Motion\Application Loader\Cache
in a very long folder.
At the moment I can see only two files:
(keep in mind i deleted everything previosuly to my re-installation of the BBDM)
Right now i dont know what else to do. I havent sleep while trying to sort this out
I give up
07-21-2012 07:53 AM
Using the registry-delete-some-keys method i have successfully upgraded my dev alpha - great stuff!