Testing and Deployment

[Philipk]

Note From MSohm

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Added some troubleshooting information for common issues to this first post to make it easier for people to find. 

PLEASE READ THIS FIRST BEFORE POSTING

Problem 1:  The BlackBerry Desktop Software does not say there is updated software available

Solution 1A:  Ensure you have the correct version of Desktop Manager.  

Solution 1B: Windows users who had previous 7.1 beta versions of Desktop Manager need to delete a couple registry keys.  

Solution 1C: Reset the device to factor defaults.

Details for solutions 1A, 1B and 1C can be found here:  https://developer.blackberry.com/blackberry10devalphas/update

Problem 2:  BlackBerry Dev Alpha fails to boot after update (stays on BlackBerry circles boot up screen)

Solution 2: Perform the update process again.  Some users are reporting it has taken them 4-5 tries to get a successful update.

Problem 3:  Flashing LED and device does not boot.

Solution 3a:  If LED is flashing yellow, plug in to charge.  Device will boot once battery has enough power.

Solution 3b:  If LED is flashing yellow, reload the OS.  You may need to restart the device (hold power button for 15 seconds) or let the battery die if Desktop Manager does not detect the device while the LED is flashing.

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End Note from MSohm

I'm starting this thread for those having problems installing DevAlpha update 10.0.6.361 on Desktop Software (Bundle 33) - 7.1.0.32 for Windows. 

Maybe we can figure out what we have in common to identify the common problem.

I'm in Canada and on Windows 7.

BEFORE POSTING MAKE SURE YOUR RUNNING DESKTOP SOFTWARE VERSION 7.1.0.32

[konradz]

In Poland too.

[dslack]

Happening here too - but, I'm going to try rebooting my PC to see if that helps (after this webinar is over)...

[brandonnesbitt]

I was successful in loading release 10.0.6.386 bundle 385.

System configuration:

Windows 7 64bit

Loaded dev alpha specific drivers:http://www.bbdevgroup.nl/BB10 Dev Alpha/Device Driver BB10 dev Alpha.zip

Loaded BB DM 7.1.0.32 bundle 33

Set BB alpha storage mode for usb connections: Connect to Windows

After 30 minutes update finished

Device is still presented in DM as unknown device

Im located in the US.

[bigmokujin]

I also am unable to complet the update to my DEV ALPHA device.  DM 7.1.0.32 Bundle33

[dslack]

No luck on the PC reboot..  

I'm on Windows 7 Pro 64bit

Current software ver. is 10.0.4 Bundle 197

Using latest DM (bundle 33)..

[superfly_fr]

DM build 33

W7 ultimate 32 bits

alpha 10.0.4.197

First attempt went all the way without error until the "you can disconnect safely" prompt.

alpha dispay stating "software update" as normal.

Yet my alpha is still 10.0.4.197 (after restart).

NOTE : at first attempt end, alpha did not restart by itseff.

Second attempt in progress. will update

Update :

Second attempt (had to plug/unplug the alpha twice before reconnecting to DM) successful !

Note : alpha restarted by itself and i DID NOT unplug it until DM prompts again the debrick screen (canceled, of course). Also boot time is VERY long (approx 7-10 minutes), but patience made it !

[brandonnesbitt]

NOTE:  My dev Alpha os was still using the original version 10.0.4.188.

I will locate one of our other DEV alpha devices to see if it has 10.0.4.197.  I will attempt the update with os 10.0.4.197 and report back my findings.

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brandonnesbitt wrote:

I was successful in loading release 10.0.6.386 bundle 385.

System configuration:

Windows 7 64bit

Loaded dev alpha specific drivers:http://www.bbdevgroup.nl/BB10 Dev Alpha/Device Driver BB10 dev Alpha.zip

Loaded BB DM 7.1.0.32 bundle 33

Set BB alpha storage mode for usb connections: Connect to Windows

After 30 minutes update finished

Device is still presented in DM as unknown device

Im located in the US.

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[soaman]

On Twitter:

RIM reports of Dev Alpha update problems continue. They're on it, folks and will publish full solution ASAP!

[konradz]

So now everything is clear