Testing and Deployment

[markusn82]

Hi,

I'm currently trying to upload a debug token to a BB10 beta device, but whenever I try, I get the following error:

[Fatal Error] :1:1: Premature end of file.
Error: Authentication failed due to system error

I tried doing it via both the command line and the IDE, but I get the same error both ways. 

I'm currently using the NDK 10.0.9.1673, but my device says OS Version 10.0.8.111. Would that be a problem? There are no software updates available when I check on the device.

Any suggestions?

Thanks,

Mark

[nemoryoliver]

Do you have the Blackberry Desktop Software Installed? If not install it first: http://na.blackberry.com/eng/services/desktop/

I think it's because of drivers issues

[MSohm]

You have a very, very old OS version on there that doesn't support OTA updates.  Download the latest autoloader file and install it.

Updating the BlackBerry 10 Dev Alpha Device Software

[markusn82]

I tried to update via the autoloader, but I get this message in the command prompt window: "Error: This file does not match this device!"

I suspect the device I received may have an OS version that is incompatible with the autoloader. Are there any other ways to update the device?

Thanks

[MSohm]

Where did you get the device from?

[allan175]

I'm having the same problem with an evaluation unit Z10 we have been sent to test some BB10 code.

How can I update the firmware on the phone? I didn't want to risk the Dev Alpha update in case it was wrong for this device.

[MSohm]

The premature end of file error is usually caused by using an outdated SDK.  Upgrade to the latest and try to deploy again.

[allan175]

I just checked and updated my SDKs, both Dev Alpha (now at 10.0.10.263) and Native (now at 10.0.9.2372).

I can create a debug token but when I try to install it I get:-

[Fatal Error] :1:1: Premature end of file.
Error: Authentication failed due to system error

One "odd" thing is that the Settings/About/OS shows

    "OS: Blackberry Playbook OS" 

    "OS Version: 10.0.8.111"

    "Build ID: 282978"

These seems quite old (compared to the other Dev Alpha device I have here). Is this a standard Dev Alpha device I can update in the same way as the other?

[MSohm]

It's hard to tell without seeing it, but that looks like an older OS release.  Try using the autoloader to update that device.  

[allan175]

Just tried it. The auto loader doesn't work on this phone (it did on the Dev Alpha device I have here).

It says:-

"Error: Failed to load images."

"Error: This file does not match this device!"

On the device itself the Settings/About/General say:-

"Model: Anonymous"

"Model Number: STL100-3"

Is there a different autoloader I need for this?