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Testing and Deployment

No system software was found for your BlackBerry smartphone or No additional applications designed for your BlackBerry smartphone were found

by Retired on ‎02-16-2010 02:59 PM - edited on ‎06-18-2010 05:50 PM by Retired (2,984 Views)

Summary

 

This article applies to the following:

  • BlackBerry® Desktop Software
  • BlackBerry smartphones based on Java®

Background

 

The two following desktop installation packages are available to BlackBerry® smartphone users:

 

BlackBerry® Desktop Manager

BlackBerry Desktop Manager is used to connect to the BlackBerry smartphone, synchronize personal information management (PIM) data, and load new applications. The BlackBerry Desktop Manager does not include BlackBerry® Device Software.

 

Installation files are typically labeled using one of the following formats:

  • <version_number_build_number>Desktop.exe
  • <version_number>b<build_number>DTenglish.exe

Examples of file names include 36045Desktop.exe and 360b40DTenglish.exe.

BlackBerry Device Software

This installation program registers with BlackBerry Desktop Manager and includes BlackBerry Device Software, which can be installed using BlackBerry Desktop Manager.

 

Installation files are typically labeled using the following format:

  • <network>-<device_model>-<version_number_build_number>.

An example of a file name is GPRS-6700-3.6.0.51.exe.

Problem

 

One of the following errors appears when attempting to load a third-party application using BlackBerry Desktop Manager:

No system software was found for your device

or

No additional applications designed for your device were found

Reason

 

BlackBerry Desktop Manager cannot load third-party applications until BlackBerry Device Software is installed.

 

 

Resolution

 

Download and install the BlackBerry Device Software for your BlackBerry smartphone. 

 

For a list of available BlackBerry Desktop Manager and BlackBerry Device Software download sites, see http://na.blackberry.com/eng/support/downloads/download_sites.jsp

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