11-01-2013 09:11 AM
Hi BlackBerry community and Support,
I've just released an upgraded version of my app, and it's been approved.
However, the users have come back to us saying that they see the app listed with the price - i.e. it doesn't look like the upgrade is free.
Is there any setting which can let yousay free upgrades?
11-01-2013 05:13 PM
11-04-2013 07:58 AM
Thank you for the reply and the link, I've submitted a request.
Nothing has changed regarding the payment/free-ness of the app, it's all the same. Only difference is that the previous release was the first one to include BlackBerry 10 (QNX) and this is the first upgrade for it.
For further info, they are going to the app for an upgrade and are seeing "Buy Now" instead of something along the lines of "Upgrade".
They have yet to click "Buy Now" incase it does actually charge them again rather than then saying something like "You have already purchased this app.....".
11-06-2013 09:54 AM