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Web and WebWorks Development

Posts: 54
Registered: ‎10-05-2012
My Device: -

BlackBerry 10 Error after update to OS Version



I have updated the BB10 device to OS Version

When I tried to deploy the application that running well on previous version, it cannot connect to BBM and cannot create push service (status code 500) on current OS version. I have tried to deploy and sign the application, but there was an error because of the _sys_use_consumer_push permission. How to request this permission be added to existing code signing keys? I didn't receive any email about this issue.


When I open the BBM, it shows a message: "BBM has lost its connection. Please wait while server attempts to reconnect" then shows a message to restart the device. I have restarted it for many times. But, the connection to BBM always failed.


Could you help me to solve this problem?



BlackBerry Development Advisor
Posts: 37
Registered: ‎01-08-2010
My Device: Various

Re: BlackBerry 10 Error after update to OS Version

Did you re-package with the latest SDK? Push permissions went through some changes so you may want to revisit the latest push sample app and documentation.

Posts: 1,382
Registered: ‎07-02-2009
My Device: BlackBerry Bold 9900
My Carrier: Bell

Re: BlackBerry 10 Error after update to OS Version

which can be found here : https://github.com/blackberry/BB10-WebWorks-Samples/tree/master/pushCapture



For your question about the permissions, make sure you set system="true" correctly in your config.xml file for the _sys_use_consumer_push permission element. More here:




    <rim:permit system="true">_sys_use_consumer_push</rim:permit>


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Posts: 54
Registered: ‎10-05-2012
My Device: -

Re: BlackBerry 10 Error after update to OS Version

Thanks for your replies.

I have install again the latest OS Version and the BBM works now.

Regarding the push permission, I have sent an email to BlackBerryPushServices@rim.com last Wednesday but I have not received any response. Could  you help me to get push permission to existing signing key?