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Web and WebWorks Development

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New Contributor
s0ckz
Posts: 5
Registered: ‎09-07-2011
My Device: 9300 curve
My Carrier: Claro

Re: Device memory is Low issue for an WebWork app

Sweet! We'll be waiting for the sdk 2.2 :smileyhappy: Thanks a lot for the support.

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New Contributor
unimedisys
Posts: 8
Registered: ‎07-19-2010
My Device: Bold 9000

Re: Device memory is Low issue for an WebWork app

[ Edited ]

Here is the video proof of the issue on OS5

 

http://www.youtube.com/watch?v=tkU-4LbKPUY

 

http://www.youtube.com/watch?v=CbHipa3aGpM

 

We are professional development company and signed contract with customer who wants to run on OS 5. We trusted a SDK which has reached 2.x version but surprisingly seeing develpoment stuff do not aware of the issues clearly. I request the fix for OS 5. 

if your priority focus is OS 6 will your company handle my contract compensation ?

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BlackBerry Development Advisor
tneil
Posts: 3,708
Registered: ‎10-16-2008
My Device: Z10
My Carrier: Rogers

Re: Device memory is Low issue for an WebWork app

Which version of the WebWorks SDK are you using.  There were memory fixes in v2.1.1 that I believe also affected 5.0 devices.  There were also a few APIs that were left over in the v2.1.1 release that were not found that are also now fixed in v2.2.

 

From your video I couldn't say conclusively that it is a memory issue that you are running into..  Are you using v2.1.1?

 

 

Tim Neil
Director, Application Platform & Tools Product Management
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BlackBerry Development Advisor
tneil
Posts: 3,708
Registered: ‎10-16-2008
My Device: Z10
My Carrier: Rogers

Re: Device memory is Low issue for an WebWork app

Some more questions...

 

Have you seen this issue both on the device and on the Simulator?

 

Which Device Model Number and os version eg. 5.0.0.x are you finding the issue on?

 

Is it possible for you to send us your application for us to test?

Tim Neil
Director, Application Platform & Tools Product Management
Follow me on Twitter
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New Contributor
unimedisys
Posts: 8
Registered: ‎07-19-2010
My Device: Bold 9000

Re: Device memory is Low issue for an WebWork app

[ Edited ]

Thanks for quick response, Both Eclipse Plugin and standalone v2.1.1.

Both in simulator real devices v5.0.0.1067 and more previous ones.

Source codes has sent directly to you.

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BlackBerry Development Advisor
tneil
Posts: 3,708
Registered: ‎10-16-2008
My Device: Z10
My Carrier: Rogers

Re: Device memory is Low issue for an WebWork app

Any chance you could Private Message me the source so that we can debug through the APIs that are being used.

Tim Neil
Director, Application Platform & Tools Product Management
Follow me on Twitter
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BlackBerry Development Advisor
tneil
Posts: 3,708
Registered: ‎10-16-2008
My Device: Z10
My Carrier: Rogers

Re: Device memory is Low issue for an WebWork app

As an update to unimedisys's reported problem on BB5 devices... our investigation with your app is showing that it doesn't look like a memory leak issue.  Memory is being kept in check.. Which is good news :smileyhappy:

 

What appears to be happening is that eventually the OS throws an error around to many threads running in your application and that it can't create another thread.

 

We're disecting the code and looking for the root cause.

Tim Neil
Director, Application Platform & Tools Product Management
Follow me on Twitter
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BlackBerry Development Advisor
tneil
Posts: 3,708
Registered: ‎10-16-2008
My Device: Z10
My Carrier: Rogers

Re: Device memory is Low issue for an WebWork app

Please check out the following thread.  We have been able to post up a pre-release version of the v2.2 SDK that has the memory fixes.

 

Details are in the post:

 

http://supportforums.blackberry.com/t5/Web-and-WebWorks-Development/PRE-RELEASE-Memory-Leak-Fix-Down...

Tim Neil
Director, Application Platform & Tools Product Management
Follow me on Twitter
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Regular Contributor
Saeger
Posts: 83
Registered: ‎04-29-2011
My Device: 9300 Curve
My Carrier: TIM

Re: Device memory is Low issue for an WebWork app

Nice. I'll try it right now.
I'll be back with the results.
Márcio Saeger - Software Engineer, Softwell Solutions
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Regular Contributor
Saeger
Posts: 83
Registered: ‎04-29-2011
My Device: 9300 Curve
My Carrier: TIM

Re: Device memory is Low issue for an WebWork app

YAY!

For me the problem is gone! I can see the garbage collector loading sometimes when the "loading" image appears...

Thanks tneil! Finally we can delivery a good application.
Márcio Saeger - Software Engineer, Softwell Solutions
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